Privacy Policy

1. Introduction

Pikmora ("we", "our", or "us") operates the website pikmora.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or make a purchase. By using our website, you consent to the terms outlined here.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment details (processed securely through third‑party gateways – we do not store full card numbers).
• Technical Data: IP address, browser type, operating system, device information, and browsing behaviour (pages visited, time spent).
• Order Data: Products purchased, order value, and transaction history for fulfilment and support purposes.
• Communication Data: Messages sent via WhatsApp, email, or contact forms.

3. How We Use Your Information

Your data is used strictly for:

• Processing and delivering your orders.
• Communicating with you about your order, shipping updates, and support queries.
• Sending promotional emails/SMS/WhatsApp messages only if you have explicitly opted in (with an easy unsubscribe option).
• Improving our website experience and personalizing content.
• Fraud prevention and legal compliance.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

4. Data Sharing & Third Parties

We may share your information only with:

• Service Providers: Shipping carriers, payment processors, and IT infrastructure providers who are contractually bound to keep your data confidential.
• Legal Obligations: When required by law, court order, or governmental regulation.

Our store is built on Shopify – please refer to Shopify's Privacy Policy to understand their data practices.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep items in your cart.
• Understand site traffic and user behavior.
• Personalize your shopping experience.

You can disable cookies in your browser settings, but this may affect site functionality.

6. Data Security

We implement industry‑standard security measures (SSL encryption, firewalls, access controls) to protect your personal information. However, no method of transmission over the internet is 100% secure. You play a vital role by keeping your login credentials confidential.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by Indian law. Inactive accounts may be anonymized or deleted after 2 years of inactivity.

8. Your Rights (Indian Users)

Under applicable Indian laws (including the Information Technology Act, 2000 and upcoming data protection regulations), you have the right to:

• Access and request a copy of your personal data.
• Request correction of inaccurate information.
• Withdraw consent at any time (this will not affect the lawfulness of processing before withdrawal).
• Request deletion of your data, subject to legal/contractual retention obligations.

To exercise these rights, contact us at Support@Pikmora.com with the subject "Privacy Rights Request". We will respond within 30 days.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.

10. Updates to This Policy

We may modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically. Continued use of the site constitutes acceptance of the revised terms.

11. Contact Us

If you have any questions, grievances, or requests regarding this Privacy Policy, please reach out to our Data Protection Officer: