Refund & Replacement Policy

1. Our Policy at a Glance

We operate on a replacement-first model. Refunds are only provided in specific cases outlined below. As a dropshipping store, every product is sourced on demand, and returns are tightly regulated to maintain fair pricing for all customers.

2. Request Window

Any issues must be reported within 48 hours of delivery. Requests made after this period will not be entertained.

3. Eligible Reasons for Replacement or Refund

We will accept your request only if the product falls into one of these categories:

• Damaged or Broken – product arrives physically damaged.
• Defective / Not Working – the item does not function as described.
• Wrong Item Received – you received something completely different from what you ordered.
• Missing Parts or Accessories – the package is incomplete (must be reported with unboxing video).

Important: For all the above, we require clear, unedited photos and/or a short video showing the issue. Requests without adequate proof will be rejected.

4. What is NOT Covered (No Refund / No Return)

• Change of mind, buyer’s remorse, or “no longer needed”.
• Size, colour, or minor design variations visible on product page images.
• Products that have been used, washed, or altered in any way.
• Damage caused by mishandling, misuse, or normal wear and tear.
• Products with tampered serial numbers or missing original packaging.
• Items marked as “Final Sale” or “Clearance”.
• Any request made after the 48-hour reporting window.

5. Return Process & Customer Responsibilities

If your issue qualifies, our support team will guide you through the return process. Return shipping costs are to be borne by the customer unless the error is ours (wrong/damaged item due to supplier fault). Items must be returned in their original packaging with all accessories and tags intact.

We strongly recommend using a traceable courier service. Pikmora is not responsible for packages lost in transit during return shipping.

6. Inspection & Resolution Timeline

Once we receive and inspect the returned item (typically within 3–5 business days), we will notify you of the resolution. You may be offered:

• A replacement (shipped at no extra cost), OR
• Store credit equivalent to the product value (valid for 6 months), OR
• A refund only if a replacement cannot be arranged due to stock unavailability.

Refunds (if approved) will be processed to the original payment method within 7–10 business days. Shipping fees, COD charges, and any convenience fees are non‑refundable.

7. Damaged / Wrong Items – Unboxing Video Required

For claims involving damaged or wrong items, we require an unbroken unboxing video showing the package seal, label, and the entire unpacking process. This is mandatory for any replacement or refund request. Claims without such evidence will be summarily denied.

8. Order Cancellations (Before Shipment)

You may cancel an order within 12 hours of purchase for a full refund. After that, a cancellation fee of ₹49 may apply if the order has already been processed but not shipped. Orders already shipped cannot be cancelled; please refer to this policy for further steps.

9. Repeated Returns & Fraud Prevention

We monitor return requests closely. Accounts with an unusually high return rate may be subject to permanent suspension or restriction of COD/payment privileges.

10. Contact Us

If you believe your order qualifies for a replacement or refund, please reach out to our support team. We aim to resolve all legitimate concerns fairly and quickly.